GoldenDent

Return Policy


Our Golden Guarantee = 100% Satisfaction & 100% Quality

Your order is backed by our no questions asked risk-free 30-day money-back Satisfaction Guarantee.*
*see specifically stated exclusions and limitations below

If you are within the return policy and wish to return or exchange an item, please call your account specialist at 1-877-987-2284 to arrange your return or exchange. ALL returns must have a Return Authorization Number (RAN) prior to being returned to our office and to be issued a credit or exchange.

Please note that our return policies are very fair in terms of their 30 or 90 day time periods and we enforce the time periods strictly with no exceptions.

One a RAN is obtained, all approved returns or exchanges should be sent to our corporate offices located at:

GoldenDent
Attn: Returns
27115 Gratiot Avenue, Suite B
Roseville, Michigan 48066


Shipping charges for your order will not be refunded. GoldenDent is not responsible for the shipping costs for returned product to our office. We do not provide return labels. Please allow up to 14 days from receipt of the product to apply any refund to the payment method used for the order.

Our stated return policy by product or product category is as follows:
 

Physics Forceps

90-days from the invoice date.
 

All Other Non-Excluded or Limited GoldenDent Products that are not outlined below

30-days from the invoice date.
 

Yirro Mirror

Limited 30-days from the invoice date.

The Yirro Mirror Comfort and Premium Intro Kits offer a limited 30-day return period where such product may be returned to GoldenDent. The consumable aspects of the system are non-refundable and should be kept by the customer in the case of a return request. The consumable aspects and the value for such is $199.00. The amount of any refund will be reduced by $199 for the consumable components and the following components should be kept by the customer and not returned. If additional consumable aspects were ordered with any Intro Kit, these items are also non-refundable.

The consumable aspects are as follows-

  • 4 handles
  • 4 mirrors [2 x 2 sizes]
  • 1 cleaning box for protected cleaning of 8 mirror heads
  • 4 noSPOT caps for prevention of 'solid spots' on mirror heads

 

Numbee Intro Kit or Numbee Re-Fill Tips


Limited 30-days from the invoice date.

The Numbee offers a limited 30-day return period where such product may be returned to GoldenDent. The consumable aspects of the system (i.e., the tips) that have been used and are missing from the return are non-refundable. The consumable value of each tip is $3.68 each. The amount of any refund will be reduced by the number of tips not returned from the box times $3.68 per tip for the consumable components used by the customer. The remaining value will be refunded to the customer.
 

Penguin RFA

Limited 30-days from the invoice date.

The Penguin offers a limited 30-day return period where such product may be returned to GoldenDent. The consumable aspects of the system (i.e., the Multipegs) are non-refundable. The amount of any refund will be reduced by the Multipeg’s ordered with the Penguin device.
 

Specifically Stated Non-Refundable Items Include:

All Burs, including the MD Guide Intro Kit are non-refundable.

Regenerative Materials - including, but not limited to, GoldOss Allograft, Osteogen Plugs, Membranes, Bioviva, Collaplugs or other graft materials are non-refundable. Due to the specific requirements associated with these products (e.g., temperature, storage, shelf life) no returns or exchanges will be accepted.

Unpackaged X-Ray Gloves are non-refundable.

Smart Dentin Grinder Intro Kit and Consumable Kit are non-refundable.

Unpackaged Sutures are non-refundable.

SeeMore Retractors are non-refundable.

Batteries for any product, including VibraJect batteries, are non-refundable.